Frequently asked questions

Add the products you want to the cart, go to the cart and press Checkout. Fill in your delivery and billing details, choose a payment method and confirm. You will receive a confirmation e-mail with your order details.

You can pay by bank transfer or cash on delivery, when the parcel arrives. The methods available for your order are shown at the checkout step.

Yes. At checkout you can fill in your company details (name, VAT number, address) for billing to a legal entity.

If the product has not shipped yet, we can adjust or cancel the order. Contact us as soon as possible at 0744 989 350 or via the contact page, with your order number ready.

Delivery time depends on the product and stock availability. You receive an estimate after placing the order, and for made-to-order products we confirm it separately.

Delivery cost is calculated at checkout, based on the product and the delivery address. You will see the exact amount before confirming your order.

Yes. As a private customer you have the right to return within 14 days of receiving the product, with no need to justify your decision. The product must be returned in good condition, with its original packaging and accessories.

Log into your account, go to My orders and open a return request for the product. If you ordered without an account, contact us and we will sort it out together.

After we receive and check the returned product, the refund is usually processed within 14 days, using the same method you paid with.

Products come with a warranty according to the law in force and the manufacturer's policy. For an issue during the warranty period, contact us with your order number and a description and we will guide you to a solution.

Yes. We sell new, original products, with warranty and invoice. We work with premium brands such as Miele.

Yes. Tell us what you are looking for and for which space, and our advisors will recommend a suitable option in terms of size, features and budget. Write to us via the contact page or call us.

Each product page lists the dimensions and specifications. For built-in appliances, check the installation space before ordering; if in doubt, contact us.

It is not required, you can order as a guest. However, an account lets you track orders, manage addresses and returns, and save favourite products.

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