Română Smart Residence
Returns policy
Last updated: 26 June 2026
At Smart Residence we want your purchase experience to be clear and fair. Below you will find return conditions for private customers, how to start a request, and information about refunds and warranty.
Contents
- Right of withdrawal (14 days)
- Condition of returned products
- How to start a return
- Return shipping costs
- Refunds
- Warranty
- Contact
1. Right of withdrawal (14 days)
As a private customer, you may withdraw from the contract within 14 calendar days of the day on which you or a third party designated by you takes physical possession of the goods, without giving any reason.
2. Condition of returned products
The product must be returned in good condition, with original packaging, accessories and documents received (invoice, manual, etc.), where these can be reused commercially.
We cannot accept returns of products showing use incompatible with resale, missing essential packaging, or damage caused by improper handling after delivery.
3. How to start a return
If you have an account, go to My account → My orders and open a return request for the product.
If you ordered as a guest, email us at [email protected] or call 0744 989 350 with your order number.
We will confirm the next steps and the return address.
4. Return shipping costs
Return shipping is usually paid by the customer, unless the law or our written confirmation states otherwise (e.g. non-conforming or wrongly delivered product).
5. Refunds
After we receive and inspect the returned product, the amount paid is usually refunded within a maximum of 14 calendar days, using the same payment method used when placing the order.
6. Warranty
Products are covered by warranty under applicable law and the manufacturer’s policy. For an issue during the warranty period, contact us with your order number and a description of the defect; we will guide you to a solution (authorised service, replacement, etc.).
7. Contact
- Email: [email protected]
- Phone: 0744 989 350
- Form: Contact