Privacy & GDPR

Legal framework

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR), Law no. 190/2018, and other applicable national legislation. Data is used for account administration, order processing, purchase-related communications, and meeting legal obligations (e.g. accounting records).

Your rights

As a data subject, you may request, where the law allows:

• access to the personal data we hold about you
• rectification of inaccurate or incomplete data
• erasure of data when there is no longer a legal basis to retain it
• restriction of processing, in the cases provided by law
• export of your data in a structured format (portability)
• objection to certain processing, including direct marketing
• withdrawal of consent, where processing is based on it

You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), www.dataprotection.ro.

Request a copy of your data

For access to your data or a copy in a structured format (portability), email us at [email protected] and include the address used for your account or orders.

Privacy policy

Full details on data categories, legal bases, retention periods, and recipients are available in our Privacy Policy.

How we process requests

We verify your identity by email (confirmation link) before taking any action. Requests received by email or through the form below are handled within a maximum of 30 calendar days, a period that may be extended under Article 12 GDPR for complex requests.